Last updated: 26 June 2026

GoAhead Lawyers ("we", "us", "our") is committed to protecting the privacy of the personal information we collect and hold. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or submitting your information through our forms, including forms hosted on Facebook or Instagram, you consent to the practices described below.

Who we are

GoAhead Lawyers is an immigration and litigation law firm based in Melbourne, Victoria, Australia. Our registered office is Suite 407, Level 4, 517 Flinders Lane, Melbourne CBD, Victoria 3000. You can contact us at [migration@goaheadlawyers.com] or [0435 858 198].

What information we collect

We may collect the following personal information:

• Identity and contact details — your name, email address, phone number, and postal address.
• Immigration and matter information — your visa status, occupation, skills assessment, points score, work history, and other details relevant to providing legal advice. Some of this is sensitive information under the Privacy Act, and we collect it only with your consent and where it is reasonably necessary for our services.
• Information you provide through enquiry forms, including lead forms hosted on Facebook and Instagram, our website contact forms, WhatsApp, email, or phone.
• Technical information such as your IP address, browser type, and pages visited, collected automatically when you use our website.

How we collect your information

We collect personal information directly from you when you complete an enquiry or lead form, contact us by phone, email, WhatsApp, or messaging, book a consultation, or engage our services. When you submit a lead form on Facebook or Instagram, that information is collected by Meta Platforms and shared with us in accordance with Meta's own terms and privacy policy.

How we use your information

We use your personal information to:

• respond to your enquiry and assess your eligibility for visa or legal services;
• provide legal advice and carry out the services you engage us for;
• arrange and process consultation bookings and payments;
• communicate with you about your matter and, where you have consented, about relevant services and updates;
• meet our legal, regulatory, and professional obligations.

We will only use your information for the purpose for which it was collected, a related purpose you would reasonably expect, or where you have consented or the law permits.

Who we share your information with

We do not sell your personal information. We may disclose it to:

• our staff and contractors who need it to provide our services;
• third-party service providers who support our operations, such as our scheduling and payment provider, customer relationship management and email systems, and analytics providers;
• Meta Platforms (Facebook and Instagram), in connection with lead forms and advertising;
• government bodies, including the Department of Home Affairs, where necessary to act on your matter or where required by law;
• our legal team and associates, including coordination with legal professionals in India for litigation matters, where relevant to your matter.

Some of these providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Cookies and website analytics

Our website may use cookies and similar technologies, including advertising and analytics tools such as the Meta Pixel and Google Analytics, to understand how visitors use our site and to measure advertising performance. You can disable cookies through your browser settings, though some features may not function correctly as a result.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only as long as necessary for the purposes described, or as required by law and our professional obligations, after which it is securely destroyed or de-identified.

Your rights

You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or request that we delete it, subject to our legal and professional record-keeping obligations. To make a request, contact us at migration@goaheadlawyers.com]. We will respond within a reasonable period.

If you wish to withdraw consent to marketing communications, you can opt out at any time using the unsubscribe link in our emails or by contacting us.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at migration@goaheadlawyers.com] so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.

Contact us

GoAhead Lawyers
Suite 407, Level 4, 517 Flinders Lane, Melbourne CBD, Victoria 3000
[migration@goaheadlawyers.com] · 0435 858 198

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